Always some issue

Been a customer over 10 yrs, and ever since they changed ownership they have had nothing but card interface issues and service has gone down so badly. Imagine standing in a shop to pay for your stuff and card is declined you know there are funds and you call and they say sorry and give you the run around when they check and say they have just been notified of a card interface issue IT working on it. I get that there will always be IT issues or maintenance but in the past Bidvest would notify the customers of any issues via sms now days not even the staff you call are aware of issues unless you inform them and they actually go look and see for themselves. Not right Bidvest your service is eroding badly, communication is no longer part of the customer services. Got to do better don't leave your customers high and dry.