Account closed without notification

Item: Bidvest Bank
Rating: 1
Author: amosbrkr A

I had an issue at Bidvest Bank a while ago.

I requested them to close my account , after a problem I encountered there .After talking to the manager at the branch , I decided to give them another chance and not to close my account.The consultant assured me that it would not be closed , but lo and behold , just a week thereafter it was closed .I know that there was still a positive balance.

What am I to do now?

Helpful (0)

Replies (2)

Bidvest Bank's replyOfficial

08 Jul 2019, 09:01

Dear George,

Kindly accept our apology.

Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management and they will be in contact with you shortly.

Kind regards

Bidvest Bank Customer Experience

***

Bidvest Bank's reply08 Jul 2019, 09:01

Official

Dear George,

Kindly accept our apology.

Kind regards

Bidvest Bank Customer Experience

***

Bidvest Bank's replyOfficial

08 Jul 2019, 12:16

Dear George,

Please be advised that our card division has informed us that your bank account is still open and active in their books and it has never been closed.

Kind regards

Bidvest Bank Customer Experience

***

Bidvest Bank's reply08 Jul 2019, 12:16

Official

Dear George,

Please be advised that our card division has informed us that your bank account is still open and active in their books and it has never been closed.

Kind regards

Bidvest Bank Customer Experience

***