Abuse from Bidvest

Good day I am a client of Bidvest Bank, 2 weeks ago I was sent funds by a friend in my newly opened Grow account, I had a previous account which had been closed as im currently unemployed,was then informed by my local branch of the transfer and since then my nightmare began I was told I gave an incorrect answer though there was no test question I was then informed that I would have to wait 4 days as they needed to get answers from my senders bank which were subsequently answered. Upon a follow up again I was now told before my funds were to be authorized they needed details of my last 3 senders who by the way have nothing to do with this transaction, this included their physical addresses and contact numbers and they should be traceable I walked in to a branch and submitted this information last Thursday to date none of these people have been contacted and I'm honestly being treated like a ******** and now the branch and call centre tell me its in the hands of the forensic department. I went to the head office in Braamfointein and was told I need an appointment and they dont even know with who.

This treatment is not fair in the least

I need my money and not this abuse