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Greg P

1 reviews | Active since Mar 2018

26 Mar 2018, 21:39

A straight and honest response

Hi I am in the UK money was paid into my account have a photo of the deposit slip supp**** it been giving it biggest for 4 days diffrent people a bunch of international calls and no answer to were the money is . Very frustrated

0
Replies (5)
Bidvest Bank
Bidvest Bank's reply27 Mar 2018, 11:32
Official

Dear Greg,

We acknowledge receipt of your complaint. Please note that your concern has been escalated to Customer Management who will contact you shortly.

Kind regards

Bidvest Bank Customer Experience

+***3

GP
Greg P's update27 Mar 2018, 19:14
Reviewer Update
Hi I am in the uk so a +44 in front of the no could not get the site to add it Thank you for your response. Greg
GP
Greg P's update27 Mar 2018, 19:57
Reviewer Update
Hi + ********** 31059 I think the 0 is to be left out sorry for that. Greg
Bidvest Bank
Bidvest Bank's reply29 Mar 2018, 10:25
Official

Dear Greg,

Please note that our team has been trying to contact you since Monday the 26th of March to confirm the payment but could not get ahold of you on the contact number you provided.

We will attempt to email you for further communication.

Kind Regards,

Bidvest Bank Customer Experience Team

+***3

Bidvest Bank
Bidvest Bank's reply29 Mar 2018, 14:06
Official

Dear Greg,

We trust that you’re well and thank you for your patience.

Our team has advised us that they were finally able to contact you. A statement has also been sent to you to show that the deposit was done on the 14/02/2018.

Please feel free to contact us should you require further assistance.

Kind Regards,

Bidvest Bank Customer Experience Team

+***3