A bunch of **********

For the past 3 months I hav have been complaining that my notifications come in late or at times don't come at all and I pay for the service, each month it's a struggle that I have to call in at the customer care, this month I complained on Facebook they promised to call me back no one did, on the 26th I called them a lady nemed Gugu double charged me for a bank statement and they promised to reverse it till today it's not reversed, this bank is a *****, imagine paying for a service that is not helpful and being double charged and promised that the issue will be solved and contacted back till today mo one has made contact with me.