VG
Vibeke G
1 reviews | Active since May 2012
10 Jan 2025, 12:29
2025 SARB Mandate - HELP?
I have been having an awful time trying to complete my 2025 mandate to receive Airbnb payment for almost two weeks. I have loaded 3 different bank accounts and complete details which I triple check and every single time it says unsuccessful. I want to review the details to fix it, but no one responds to the email or to the calls. I have called the contact number - no answer, call is cut off and I have emailed - no response. This urgently needs to be sorted. Please can someone from Bidvest Bank contact me.
Helpful (0)
Replies (3)0
Replies (3)
Bidvest Bank's replyOfficial
13 Jan 2025, 10:53Good day
We apologise for your experience. Please confirm if this problem still persists on your end so we may escalate it accordingly with our customer experience team
Regards,
Bidvest Bank Team
Bidvest Bank's reply13 Jan 2025, 10:53
Official
Good day
We apologise for your experience. Please confirm if this problem still persists on your end so we may escalate it accordingly with our customer experience team
Regards,
Bidvest Bank Team
VG
Vibeke G's updateReviewer Update
14 Jan 2025, 15:43Hi,
My issue has still not been resolved. I was asked for documents which I uploaded but have had no reply. I can’t reach anyone telephonically or via email to understand when we can expect payment.
Please urgently advise.
Thanks
My issue has still not been resolved. I was asked for documents which I uploaded but have had no reply. I can’t reach anyone telephonically or via email to understand when we can expect payment.
Please urgently advise.
Thanks
VG
Vibeke G's update14 Jan 2025, 15:43
Reviewer Update
Hi,
My issue has still not been resolved. I was asked for documents which I uploaded but have had no reply. I can’t reach anyone telephonically or via email to understand when we can expect payment.
Please urgently advise.
Thanks
My issue has still not been resolved. I was asked for documents which I uploaded but have had no reply. I can’t reach anyone telephonically or via email to understand when we can expect payment.
Please urgently advise.
Thanks
VG
Vibeke G's updateReviewer Update
15 Jan 2025, 15:59I’m still awaiting someone to contact me. I’ve just tried another three Bidvest numbers and been told I would be transferred and number didn’t work - then held for 15 minutes on another number. I just need someone to speak to???
VG
Vibeke G's update15 Jan 2025, 15:59
Reviewer Update
I’m still awaiting someone to contact me. I’ve just tried another three Bidvest numbers and been told I would be transferred and number didn’t work - then held for 15 minutes on another number. I just need someone to speak to???