SN
Syfo N
1 reviews | Active since Aug 2013
14 Jan 2025, 19:57
2025 Mandate Not yet Received
My Airbnb payment was sent the 6th of Jan 2025. I have not received my money until now. I have not received any mandate to complete and i have tried all avenues yo contact Bidvest Bank.
I have no money now i have to borrow from people or takenout loans because of this. Please send the me the 2025 mandate form to complete!!! I have bills to pay, i need fuel, i need food!!
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Bidvest Bank's replyOfficial
15 Jan 2025, 10:05Good day
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible and will be investigating the cause of you not receiving your mandates form
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply15 Jan 2025, 10:05
Official
Good day
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible and will be investigating the cause of you not receiving your mandates form
We appreciate your patience.
Regards,
Bidvest Bank Team