MN
Mohammed N
1 reviews | Active since Oct 2024
17 Oct 2024, 09:23
2024 SARB mandate forms and Bidvest bank - No customer support
The is an error when submitting the mandate. We are trying to get assistance but there is absolutely no customer support. The contact numbers ***/9 do not work. The one number keeps on ringing and the other one ends up at an automated answering machine. We have sent dozens of emails to *** and there is no reply.
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Bidvest Bank's replyOfficial
21 Oct 2024, 13:35Good day, Mohammed
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible and we are working on resolving this swiftly
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply21 Oct 2024, 13:35
Official
Good day, Mohammed
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible and we are working on resolving this swiftly
We appreciate your patience.
Regards,
Bidvest Bank Team