2024 SARB mandate form and bad service

Item: Bidvest Bank
Rating: 1
Author: Nazleyleila M

Bidvest bank DID NOT send me my yearly form for the reporting mandate and I've been trying to call ALL day with no answer. I've emailed all 3 email addresses as well. All my ****orkers have signed theirs and received payment but I'm still waiting to get a link and sign my form. This is crazy - how can they be THIS HARD to get hold of? Why have I received no information and when I try and sign in online it won't accept my email or phone number? This is really just VERY upsetting! What is the use of having a contact number if nobody ever answers it?

Helpful (0)

Replies (3)

Bidvest Bank's replyOfficial

30 Jan 2024, 15:28

Hi Nazleyleila,

We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

Bidvest Bank's reply30 Jan 2024, 15:28

Official

Hi Nazleyleila,

We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

Nazleyleila M's updateReviewer Update

30 Jan 2024, 15:36

How will they get back to me? And how long do I have to wait?

Nazleyleila M's update30 Jan 2024, 15:36

Reviewer Update

How will they get back to me? And how long do I have to wait?

Bidvest Bank's replyOfficial

31 Jan 2024, 09:19

Hi Nazleyleila,

We assure you that one of our customer experience agents will be in touch, to assist you with signing your required mandates.

We appreciate your patience.

Regards,
Bidvest Bank Team

Bidvest Bank's reply31 Jan 2024, 09:19

Official