TM
Télana Mostert
1 reviews | Active since Jan 2024
09 Jan 2024, 11:43
2024 Mandate
It is absolutely unacceptable that no emails or phone calls requesting the CORRECT mandate form is being answered. Meanwhile my very hard earned salary is on hold. I urgently need to pay accounts and will gladly sign the mandate if I can access the correct one stating the account my funds are transferred into.
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Replies (3)0
Replies (3)
Bidvest Bank's replyOfficial
09 Jan 2024, 11:47Hi Télana,
We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
Regards,
Bidvest Bank Team
Bidvest Bank's reply09 Jan 2024, 11:47
Official
Hi Télana,
We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
Regards,
Bidvest Bank Team
TM
Télana Mostert's updateReviewer Update
09 Jan 2024, 11:54This is a automated response and not of much use. Please get in touch as soon as possible.
TM
Télana Mostert's update09 Jan 2024, 11:54
Reviewer Update
This is a automated response and not of much use. Please get in touch as soon as possible.
Bidvest Bank's replyOfficial
09 Jan 2024, 14:15Hi Télana,
We assure you that one of our customer experience agents will be in touch to assist you with your matter.
We appreciate your patience.
Regards,
Bidvest Bank Team
We assure you that one of our customer experience agents will be in touch to assist you with your matter.
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply09 Jan 2024, 14:15
Official
Hi Télana,
We assure you that one of our customer experience agents will be in touch to assist you with your matter.
We appreciate your patience.
Regards,
Bidvest Bank Team
We assure you that one of our customer experience agents will be in touch to assist you with your matter.
We appreciate your patience.
Regards,
Bidvest Bank Team