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Tracey Young-Thompson
1 reviews | Active since Oct 2024
22 Oct 2024, 12:56
-10 for BIDVEST BANKs MANDATE service
I have been requested to sign a Bidvest mandate to receive money from Airbnb however the authorisation function is not working and I CANNOT get hold of anyone to assist me. I have called their number provided and emailed four times on ***. Contact number: ***. However no response in a week and I still cannot get access to my money. I am SO FRUSTRATED with not being able to get hold of ANYONE to assist me!
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Replies (2)
Bidvest Bank's replyOfficial
22 Oct 2024, 14:25Good day, Tracey
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible and we are working on resolving this swiftly
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply22 Oct 2024, 14:25
Official
Good day, Tracey
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible and we are working on resolving this swiftly
We appreciate your patience.
Regards,
Bidvest Bank Team
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Tracey Young-Thompson's updateReviewer Update
22 Oct 2024, 15:55Is this even a real person responding? This is an automated response that I have seen on ever other person who has complained reply! I have been patient for a week at your lack of response.
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Tracey Young-Thompson's update22 Oct 2024, 15:55
Reviewer Update
Is this even a real person responding? This is an automated response that I have seen on ever other person who has complained reply! I have been patient for a week at your lack of response.