Very disappointing

I registered on 30 September 2020 and needed round disks for my 4 vehicles, all expired in August 2020. I accept that 2 of my vehicles had outstanding fines, which I duly paid, and also the fee to Renewonline. Since then I had no luck, no proper feedback etc. I submitted to them a detailed audit trail, but they can either not read, or walked away with my money. If it is the latter, just tell me so that I can take it on the chin and move on.