Uninterested in providing assistance

I sent an enquiry related to renewing a licence disc for a person that has a passport instead of a South African ID. This person has been living in the country for many years and has a traffic register, etc. but the Renew Online website does not allow the users to enter a passport number when you are filling up their form. My question was if we could still book the licence disk renewal with them by sending the passport number via email and completing everything else on the form including the traffic register number. 3 emails were received stating exactly the same unhelpful information: "Our system will only allow for you to enter your TRN number and not your passport number" - How does this statement move us forward??? Our question remained unanswered after sending screenshots of their website and explaining that we just want to know if they can assist a person with a passport and not a SA ID. After the 3rd attempt to receive help, I decided to share my experience here - It is rather frustrating to read emails that look like auto-responses showing a complete lack of interest in guiding a customer. It would have taken you 2 minutes to provide a helpful answer and generate immediate profit for your company by earning a new account.