CM
Chanel M
1 reviews | Active since May 2025
21 May 2025, 15:47
Unhappy client
Extremelly unhappy with the recent service i have received From Ronelle in accounts. They were unable to assist with a renewal om the 26th of April and i was told I will get a refund. Now almost a month later with no communication from accounts who does not respond to my emails. I still do not have a refund. Desiree in reception has been trying to assist however all i always get is a robot answer and a new date of a possible refund that unfortunately has changed now 2 times.
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Renewonline's replyOfficial
22 May 2025, 15:12Good day, Mrs. Montgomery,
Please accept our sincere apologies for any alarm or inconvenience you may have experienced regarding your recent refund. We wish to assure you that your refund was processed earlier today.
We understand that the initial refund capture occurred on May 2nd, 2025. To provide clarity on the processing timeframe, we would like to refer you to Clause 23 of our Terms & Conditions, which states:
"In the event that a refund is due, Renewonline will process the refund via Electronic Funds Transfer (EFT) within 30 working days upon receipt of the customers written banking confirmation letter submitted through email correspondence."
We trust this clarifies the timeframe for processing refunds and addresses any concerns you may have had.
Please accept our sincere apologies for any alarm or inconvenience you may have experienced regarding your recent refund. We wish to assure you that your refund was processed earlier today.
We understand that the initial refund capture occurred on May 2nd, 2025. To provide clarity on the processing timeframe, we would like to refer you to Clause 23 of our Terms & Conditions, which states:
"In the event that a refund is due, Renewonline will process the refund via Electronic Funds Transfer (EFT) within 30 working days upon receipt of the customers written banking confirmation letter submitted through email correspondence."
We trust this clarifies the timeframe for processing refunds and addresses any concerns you may have had.
Renewonline's reply22 May 2025, 15:12
Official
Good day, Mrs. Montgomery,
Please accept our sincere apologies for any alarm or inconvenience you may have experienced regarding your recent refund. We wish to assure you that your refund was processed earlier today.
We understand that the initial refund capture occurred on May 2nd, 2025. To provide clarity on the processing timeframe, we would like to refer you to Clause 23 of our Terms & Conditions, which states:
"In the event that a refund is due, Renewonline will process the refund via Electronic Funds Transfer (EFT) within 30 working days upon receipt of the customers written banking confirmation letter submitted through email correspondence."
We trust this clarifies the timeframe for processing refunds and addresses any concerns you may have had.
Please accept our sincere apologies for any alarm or inconvenience you may have experienced regarding your recent refund. We wish to assure you that your refund was processed earlier today.
We understand that the initial refund capture occurred on May 2nd, 2025. To provide clarity on the processing timeframe, we would like to refer you to Clause 23 of our Terms & Conditions, which states:
"In the event that a refund is due, Renewonline will process the refund via Electronic Funds Transfer (EFT) within 30 working days upon receipt of the customers written banking confirmation letter submitted through email correspondence."
We trust this clarifies the timeframe for processing refunds and addresses any concerns you may have had.