Thank you Rochelle for the assistance and for helping me get through this renewal with little fuss at all.

There is one critique that I have and that is that the website doesn't help with a physical address or a telephone number in case needed. In all fairness though I am happy to say, I have seen the negative reviews and started wondering, but my personal experience was quite good. The response on email were not blisteringly fast but, normally within a day at most and the communications were clear and correct. The delays that was communicated right from the start were not too bad, and my documents were delivered right on their estimation with a really painless process all in all. So my experience was quite fine really.