MS
MARCELL S
1 reviews | Active since Feb 2021
02 Apr 2025, 12:43
TERRIBLE SERVICE!
TERRIBLE TERRIBLE SERVICE... EVERY TIME YOU PAY AND SEND YOUR PROOF, THERE IS A REPLY TO PAY EXTRA.... BUT YOU ARE STILL IN THE CORRECT DATE BRACKET.... WILL DEFINITELY NOT TRUST THEM IN THE FUTURE ... BE CAREFUL IT IS NOT THE FIRST TIME NOW!
Helpful (0)
Replies (1)0
Replies (1)
Renewonline's replyOfficial
06 May 2025, 14:21Dear Mr. Swart
We sincerely apologize for the delayed response and inconvenience you’ve experienced with our service. We understand how upsetting it is to face repeated issues, especially after fulfilling your payment obligations within the correct date bracket.
Please know that your concerns are taken seriously. The pattern you’ve described—receiving requests for additional payment despite providing proof and remaining within the agreed timeline—is unacceptable and not in line with the standards we aim to uphold.
We are currently reviewing your case in detail and taking immediate steps to investigate and correct any discrepancies on our part. Your trust is important to us, and it is deeply concerning to hear that this is not the first time you’ve encountered such issues.
We truly value your feedback, and we are committed to making things right.
Once again, we are truly sorry for the inconvenience caused and thank you for bringing this to our attention.
Sincerely,
Renewonline
Renewonline
Renewonline's reply06 May 2025, 14:21
Official
Dear Mr. Swart
We sincerely apologize for the delayed response and inconvenience you’ve experienced with our service. We understand how upsetting it is to face repeated issues, especially after fulfilling your payment obligations within the correct date bracket.
Please know that your concerns are taken seriously. The pattern you’ve described—receiving requests for additional payment despite providing proof and remaining within the agreed timeline—is unacceptable and not in line with the standards we aim to uphold.
We are currently reviewing your case in detail and taking immediate steps to investigate and correct any discrepancies on our part. Your trust is important to us, and it is deeply concerning to hear that this is not the first time you’ve encountered such issues.
We truly value your feedback, and we are committed to making things right.
Once again, we are truly sorry for the inconvenience caused and thank you for bringing this to our attention.
Sincerely,
Renewonline
Renewonline