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Helena N

1 reviews | Active since Oct 2023

12 Oct 2023, 15:18

RENEWONLINE

There isn’t enough NEGITIVE adjective to describe RENEWONLINE (third-rated, inadequate, disappointing, hopeless, terrible, unacceptable)

DO NOT: USE Renew online PAY using their online app https://play.google.com/store/apps/details?id=build.voltbuilder.renew The charged amount R1’257.80 do not correlate to the deducted amount R1’664.00

The correspondence between myself and RENEWONLINE are below.

From: *** <***> Sent: Tuesday, October 10, 2023 1:27 PM To: *** Subject: RE: Renewonline Good day Helena, Thank you for your email, I will investigate this matter with PayFast in regards to the payment that was made and not yet been allocated. Kindly provide me with the following information to assist me: • Item name (number): • Reference used: • Date the payment was made: • Email address that was used when the payment was made: Once I have received feedback from PayFast, I will inform you of the feedback. If you have any questions or require any assistance throughout this process, please do not hesitate to contact our customer client service team at *** or *** . We are here to assist you every step of the way. Once again, we sincerely apologize for any inconvenience you have experienced, and we appreciate your patience and understanding. We value your relationship with us and remain committed to providing you with excellent service in the future. Thank you for your cooperation, and we look forward to resolving this matter to your satisfaction. Please let me know if you require any other information, documentation or assistance. Kind Regards / Vriendelike Groete, Veronica Snyman Financial Administrator Renewonline (Pty) Ltd. t: +***8 Register online renewonline.co.za

From: Renewonline <***> Sent: Friday, October 6, 2023 8:08 AM To: *** Subject: Renewonline Hi van Niekerk, did you forget to pay for your vehicle licence renewal?

Your vehicle licence renewal is currently still on a Waiting Payment status. To proceed, please make your payment for vehicle, Ford - TNR525W - DD45FVGP. Order Number is ***EdiTFBv, Price R 1257.80. Submission Date 2023-10-04 11:56:36.

If you have already made a payment, please ensure that you have used your order number as your payment reference for your payment to be allocated to your vehicle and forward your proof of payment to ***.

Kind regards, Renewonline Team. The Renewonline Team Renewonline (Pty) Ltd. Client services number: *** Register online renewonline.co.za

0
Replies (1)
Renewonline
Renewonline's reply13 Oct 2023, 10:27
Official
Good day Helena, I would like to rectify your statement and complaint on hellopeter. The emails you displayed in your complaint were indeed sent before doing the full investigation. You have politely left out the email from my company where this whole misunderstanding was explained to you and we even guided you in what needs to happen,  But no worry I will display the above mentioned email that was sent to you on the 11th of October

Good day Helena,
 
I trust you are well,
 
I would like to express my gratitude for your recent email. Your prompt communication has allowed us to address the matter effectively.
 
Upon receiving your query, I promptly reached out to PayFast to investigate the payment in question. PayFast has provided us with the following information regarding the transaction, kindly see the emails attached that was received for PayFast:
 
·         Email address or contact number used for purchase: ***
·         Amount: R1,664.00
·         Date: 2023-10-04 14:05:11
·         Merchant: Licence Dot Coza (Website: https://www.licence.co.za/)
 
It appears that the payment was indeed directed to Licence Dot Coza and not to Renewonline. The reason you did not receive a payment confirmation from PayFast is because no email address was used when this payment was made, unfortunately PayFast does need an email address to send a payment confirmation. Please accept our apologies for any inconvenience this may have caused.
 
To proceed with the renewal process with Renewonline, I recommend taking the following steps:
 
1.       Contact PayFast: Reach out to PayFast or Licence Dot Coza to request a refund for the amount paid. The information required for your refund request is as follows:
 
·         Unique ID: ***
·         Subject: Payment ***
·         Amount: R1,664.00
 
2.       Initiate a New Payment to Renewonline: Once you have received the refund from PayFast, kindly make the payment to Renewonline. I have included our other banking details if you would like to proceed with a payment into FNB, ABSA or Standard Bank below.
 
I sincerely apologize for any inconvenience you have experienced due to this situation. If you have any further questions or require additional information, please do not hesitate to contact us on *** or *** or contact PayFast on *** as PayFast will be able to assist you accordingly and efficiently in this matter.
 
Thank you for your understanding and cooperation in this matter. We value your business and look forward to assisting you with your renewal process once the payment matter is rectified.

I completely understand your frustration but don't take to well to the fact that you did not supply all the facts as they were. You made use of our website for your renewal but made payment to a totally different company (licence dot coza) not affiliated with renewonline at all. The same principle would apply if I were to go to spar for milk and expect to get the milk after I made an eft payment to pick n pay. Mistakes do happen as we are all human but there is no shame in admitting to being wrong but its not proper to bad mouth another for the lack of your own faults. 

Kind Regards

Gunther. R. Engels
CEO - Renewonline pty ltd