LH
LINDA H
1 reviews | Active since Aug 2012
04 Jul 2025, 16:05
Renew online is an expensive antiquated SYSTEM Show South Africa
Please don’t use this slow service if you require your disk in three working days or so. Their slogan is easy, convenient and fast - Not true!!!!!!!! Rather go to the Municipality or Post Office much more efficient than this. The outlets receive their documents from Pretoria and we’re in Johannesburg so you are paying hundreds of Rands for a Snail Service. I used the Spar outlet at Broadacresfitment and although Zanele performs her side of the business well once it leaves her the process collapses if you require your Disk in a few days. Why then do they advertise easy, convenient and fast?????
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Renewonline's replyOfficial
07 Jul 2025, 09:50Dear Mrs. Hillidge,
Thank you for bringing your concerns regarding the processing and delivery timeframe to our attention. We regret to learn of the inconvenience you experienced.
To facilitate a thorough investigation into this matter, we kindly request that you forward an email directly to our management team, ***, providing the relevant vehicle particulars. This information will allow us to promptly identify and address the specific factors contributing to the delay in your case.
We understand the importance of a timely delivery and strive to provide efficient service to all our clients. Your detailed information will enable us to accurately assess the situation and implement any necessary corrective measures.
Please be advised that the delivery timeframe for vehicle licenses is subject to variance depending on the registered provincial authority. As a general guideline, deliveries for vehicles licensed in Gauteng and KwaZulu-Natal typically occur within 3 to 5 working days following successful payment allocation. For other provinces, the delivery timeframe may extend to 5 to 15 working days after confirmation of payment.
We appreciate your cooperation in this matter and look forward to receiving the vehicle particulars so we can promptly investigate and resolve this issue.
Sincerely,
RENEWONLINE
Renewonline's reply07 Jul 2025, 09:50
Official
Dear Mrs. Hillidge,
Thank you for bringing your concerns regarding the processing and delivery timeframe to our attention. We regret to learn of the inconvenience you experienced.
To facilitate a thorough investigation into this matter, we kindly request that you forward an email directly to our management team, ***, providing the relevant vehicle particulars. This information will allow us to promptly identify and address the specific factors contributing to the delay in your case.
We understand the importance of a timely delivery and strive to provide efficient service to all our clients. Your detailed information will enable us to accurately assess the situation and implement any necessary corrective measures.
Please be advised that the delivery timeframe for vehicle licenses is subject to variance depending on the registered provincial authority. As a general guideline, deliveries for vehicles licensed in Gauteng and KwaZulu-Natal typically occur within 3 to 5 working days following successful payment allocation. For other provinces, the delivery timeframe may extend to 5 to 15 working days after confirmation of payment.
We appreciate your cooperation in this matter and look forward to receiving the vehicle particulars so we can promptly investigate and resolve this issue.
Sincerely,
RENEWONLINE