A
Alfred

1 reviews | Active since Jul 2023

29 May 2025, 10:41

Renew Online does it again! Pathetic Service

To Whom It May Concern (if anyone even does care):

The service I’ve received from your institution has been nothing short of a complete joke. It’s been three damn weeks since I app**** to renew my car disc, and as of today, 29 May 2025, I’ve received absolutely nothing. What exactly are you doing with people’s money while leaving them stranded?

The total lack of communication is insulting and reeks of incompetence. Are you seriously running a business, or is this some kind of **** operation? The inconvenience you’ve caused by preventing people from legally driving their vehicles is beyond pathetic—it’s negligent and unacceptable.

Let me be perfectly clear: I am more than ready to take legal action to recover my money if this nonsense continues. You’ve wasted my time, held onto my money, and failed to deliver even the bare minimum of what was promised. Fix this immediately.

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Replies (1)
Renewonline
Renewonline's reply04 Jun 2025, 11:17
Official
Dear Mr. Alfred,We sincerely apologize for the frustration and inconvenience you have experienced regarding the renewal of your car disc.We understand and deeply regret the delay in processing your application and the lack of communication that followed. This falls far short of the standard of service we strive to uphold, and we appreciate you bringing it to our attention.We would like to confirm that your renewal has now been successfully completed and will be dispatched from our offices today and you can expect delivery within this week. We recognize that the delay and lack of updates have caused significant inconvenience. Please be assured that your concerns have been escalated internally, and we are taking immediate steps to ensure this does not happen again.Should you have any further questions or require assistance, please don’t hesitate to contact us directly at ***.Thank you for your patience, and once again, please accept our sincere apologies.