JS
Jaco S

1 reviews | Active since Mar 2009

13 Jul 2023, 05:00

Must read if you have multiple vehicles to renew.

Should you read this you have either already been exposed to their “service” or you are smart by checking if they are a honourable company. My experience is very consistent to other 1-star customers and you can expect the following as a given: • You will pay an additional fee for at least one vehicle even though you check and rechecked aarto for fines. • Only part of your submission will be processed. Normally the cheaper smaller registration fees. • Your money will not be paid out before 30 days (which I battle to comprehend) and also only after your enquiry/complaint. • The staff are all “over” courteous and apologetic in their emails and conversation.

This was my experience as I normally have a couple of licenses to renew but it could be different if you only have a single vehicle to renew. I renewed my licences with penalties of course (after they eventually refunded me) at NATIS themselves. They caused me 2 months of penalties plus the additional phoney charges.

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Replies (1)
Renewonline
Renewonline's reply14 Jul 2023, 14:55
Official
Dear Mr Smit, I appreciate you sharing your thoughts and opinions. We are sorry that your experience did not live up to the standards you set for it. It was an unusual occurrence, and going forward we will strive to perform even more admirably. If you have any further comments, concerns, or suggestions that you would like to share, please do not hesitate to contact me at ***. Thank you. We would appreciate it very much if we could set things right.