License Disc

Dear Hellopeter

I must express that I am highly disappointed with Renewonline's service. My license disc expired on February 29 and I renewed it with you on March 23 and paid in full . However to date I have not received my license disc.

When I called in, one of their operators told me that @renewonline only renewed my disc in June due to lockdown. She further said that due to that I have accumulated panalties therefore the only way to get my disc is to make payments on the panalties.

I feel that it is not fair for me to be liable for these penalties because I renewed my disc within my grace period. Therefore @renewonline should be responsible for these penalties as it is not my fault that we are in this situation.

I am kindly requesting that they find a resolution to this as it is financially and negetively impacting me.