Difficulty obtaining a refund

Hello everyone,

I share this experience because Renew online has been exceptionally slow in making right the refund they owe me regarding a licence disk renewal on my car. I was unaware that my car had been listed for police clearance and so a licence disk cannot be renewed if there is this administrative issue. I tried to renew my licence disk end of August and so they came back to me a week later that they are unable to renew the disk and requested my banking details for a refund. I provided them with my details and was told that refunds are only processed at the end of the month so I will have to wait til end September. I felt this was too long anyway, but come end September I reminded them of their promise and they have still not processed my refund of R699 and it is October. I have phoned them numerous times and keep asking, but they simply are shoddy in processing a short transaction. I feel this is unacceptable to have to wait this long for a refund and that they keep kicking it to the curb.