Be aware useless service

Waited six business days after paying online, which said successful on my screen. Not a single email from this company to say that my payment was successful or not. Could not see anything in their Dashboard as it just said that it was "Processing Payment." Struggled to get hold of someone on the phone. Was then rudely told that my payment was declined and it was my duty or the banks duty to be aware of this. Which is nonsense since I do a lot of transactions online and any other company would send an email to indicate the status of an order or inform you if there was a problem. No prior communication from them. Absolutely disgusting and would not recommend.