2022 Service levels down

Their service levels and ability to communicate effectively have sadly gone down since 2021. I renewed 18 vehicle licenses on their website on 16 January 2022, and made immediate payment from my Standard Bank account to theirs. Proof of which was also sent by numerous emails to their financial supervisor, Ms Hattingh. It is now 4 days later and their messenger has not even been to the Akasia Licensing Department to pay over the fees required in order to renew the licenses of aforesaid 18 vehicles.

On 18 January 2022 I renewed the licenses of a further 4 vehicles on their website, also immediately emailing proof of the relevant Standard Bank to Standard Bank EFT payment to Ms Hattingh. They ended up processing just three of such license renewals.

What is most frustrating is the lack of response customers get to their email enquiries. Some staff members even tell phone-in clients that they are too busy to read and reply to emails. Or the other excuse is that there are too many new staff at Renew Online / GAE Holdings who must still be shown the ropes.

This is so sad - as Mr Engel's two license renewal companies - both based in Pretoria North - were really offering an efficient service last year. And now the competition has just become tougher - with municipalities also wanting in on the game of online license renewals.