Worst service if ever received.

Here we go AGAIN.......

Why can't people just do their jobs properly why do you have to beg them for the 4th time to fix your car on stuff they damaged.

Asking nicely and polite doesn't seem to work with this company.

Today 10th Of July 2025.
Car accident 15 Feb 2024

Good day,

Please can you confirm how shall we proceed as again no response??

Regards
Elmarie

On Tue, Jul 8, 2025 at 3:01 PM Elmarie Stoddart


Good day Lyle,


Here we are going for the 4th time.

Please find below the complaints regarding our vehicle.

Again I would like to reiterate that this will be the 4th time my car will be having to go back to your premises for things that should have been fixed in 2024 already yet the incopentancy level is beyond my understanding.

Please refer to below as provided.

Chelene tried her best to assist however it seems that there is NO NONE support whatsoever. AGAIN let's repeat and please do some background checks on how many times Renew It Sandton has failed to provide proper service so we don't have to repeat ourselves over and over again.

· Bonnet so tighten there is a GAP in the front and bonnet does not cath properly you have to drop it from way on-top for it to latch

· Bonnet so tighten damaged the inside paint

· The wipers in front when pressing for water to spray it spray comes up on the front window however when doing this instead of the front wipers wiping the water in front the back wiper goes on and also no water spraying at the back.

· Inside of my car now has paint and paint hand marks on the inside of my car door, steering wheel and dashboard.

The gear lever was replaced by an old one considering someone in your workshop decided to slap glue on it and hence it faded the numbers we sat in the Directors office while ordering a new one but only to find that the one it's been replaced with is old.
We were told by the Director that corrections will only take 2 to 3 days, however we waited almost 4 weeks only to find that there were new issues and or none of the corrections were made.

This is honestly the worst service I have ever had.



It's all good and well you supply us with a courtesy car yet you are wasting our time and our money which we simply can't keep on affording having to drive all the way there ect.

And should you feel up to repairing OUR car properly you will investigate for petrol compensation as we don't earn millions like Renew it Sandton.



I am beyond the point of Hello Peter again or Google Reviews.



It seems I am left with no alternative to either inform MiWay that they have paid your provider to services that were not handled correctly and then also refer this matter to MOISA.



Awaiting to hear from you on what way we are moving forward.



Regards

Elmarie and Wayne Stoddart


---------- Forwarded message ---------
From: Elmarie Stoddart
Date: Thu, Jul 3, 2025 at 10:51 AM
Subject: Re:
To: (Chelene) (Carmella) (Renew-It Sandton)
Cc: Wayne Stoddart

Good day All,

Thank you Chelene for your call yesterday however yet again no info on the collection of my car.

Thank you Chelene for your efforts I appreciate.

Carmela according to my understanding you are the line manager for Chelene please can we get this matter addressed and resolved promptly this time around.

I am not willing for my car to stand at the branch for weeks on end this should have been fixed the first time around yet now we go for round no 4.

If you can't assist you are welcome to give me the email and contact number of the director.

I would really like to get out of your hair as much as you want me out of yours.

I am willing to wait for our car for 2 working days max provided I get left with a vehicle coz if you take my car I have no transport.

Also financially I can't keep up with the petrol costs for all the inconvenience. Please can you consider a re-imbersment for petrol please as I can't keep affording putting petrol in my car to be taken to your premises and to put petrol in the car provided to me and insure ther


The absolutely worst service provider ever that I had to deal with. My car had to go in twice for repairs and this since the 15 of Feb till date the 29th of May 2024 I am still awaiting for Carmilla to arrange for last repairs and no responses to calls, emails not WhatsApp. Disgusting service