JG
Jacky G

1 reviews | Active since Oct 2021

01 Oct 2021, 10:39

Worst service from renew it sandton

I had an incident in the middle of Jan 2021.. My car was towed to Renew it Sandton.

This is by far the ****tiest service one can get from a panel beater.. When you walk in to their office it's all fancy and all, you get this vibe of OK this is a reputable service provider but to be honest the service was and still ****.. 1stly I waited for almost 2 months for them to fix my front bumber and damages are not even worth R30k. I don't know why they disemmbled my back seats and took out my spare tyre out of my car because there was nothing wrong with them.

After I got my car back, I realised they have taken my spare tyre.. It took them almost another month for them replace my tyre.

I went back and they reclipped my bumper and my back seats aswell as they put my spare tyre back in the boot.

To find out after 2 weeks when I had an incident on the road and now I had a flat Tyre, I found out the spare Tyre that they replaced was wrong.. I have to spend my own money to fix that due to there inompetence.. I really don't know why they took out my original spare Tyre in the 1st place. I called back to complain and wanted the person that was responsible to call me back and assist... I'm still waiting for a response and it's been almost another month now.. I wouldn't refer anyone to this **** panel beater if it was the last one in SA.. Save yourself that stress, anger, heartache and inconvenience. I thought I was going to be treated like a valued client since the person that helped me was an old friend from school. How ****ing wrong was I.. People take advantage of u when you are nice. Renew it Sandton should be ashamed of themselves.

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Replies (1)
Renew-it Sandton
Renew-it Sandton's reply04 Oct 2021, 16:59
Official
 Good day Jacky, Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your repair expectations. 

We treat the nature of every complaint as serious and will endeavour to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Sandton. They will be responding directly with you to find immediate resolution.  The Renew-it Team, always@yourservice.