Worst service EVER

In all honesty there should not even be a star not even one. This is the worst service I have ever experienced.

On 15 Feb 2024 I was in 'n minor bumper bash sure it looked worse than the bump itself this occurred in Centurion why MiWay took my car all the way to Sandton Renew it only they will know however never the less my car was taken to this facility.

Thinking to myself I am not going to rush them as I want them to do a good job I got an updated of the costs of the repairs and that MiWay has approved it. So the started the "repairing process " if that is what you want to call it. So as some of the customers of Sandton Renew it knows you get an email with the photo of you vehicle and the progress. When I got my email of " my car" I immediately informed them this is not my car FIRSTLY the registration number is not mine and the picture of this car they are repairing and showing me the progress on " my car " was the back of the car and on my car the front was damaged I was informed that it was a mistake and was assured that it was an "admin" error. Again you trust that a big facility like Sandton Renew it will do a good job, and again I didn't rush them as I stated I want them to do a proper job. It took +/- 3 months , when I was informed my car is ready for collection I arrived at the time provided via sms, I waited for more than 2 hours and when my car arrived there was no globes in the lights spear wheel was missing you name it so what they do is they wait till almost closing time and then you have to rush through the check. Upon my arrival at home the next day as it was almost dark already the next day my husband took photos and phoned Sandton Renew it to inform them of the errors on the car and the fact that old broker stuff have been used the car was in a shocking condition. It was arrangement for someone to come to our residence to see what errors was on the car and none the less GUESS WHAT the they Sandton Renew It did not only take and email me the wrong car and the back of the car they actually worked on the back of my car which they had NO REASON TO.... SO the gentleman took the car back to their premises to fix THEIR mistakes.

Again we did not rush them. Got the car back few weeks after.

Again the car gets dropped off no opportunity to go through the car and see if everything is sorted.

After the gentleman left with the hire car. The day after AGAIN we found still more issues on our car. We contacted numerous people from Sandton Renew it Chelene , Carmella , Charity and recently had dealings with Lance. It took Sandton Renew it more then a YEAR later to get my car again and fix what was STILL wrong. My husband was informed to collect the car on Saturday the 15 March 2025 immediately he notice and informed that there was still issues with the car.

GUESS what the issues are still there and even a bended rim added to the list and a crack on my back bumper.

YOUR WORK IS DISGUSSTING. I WANT a top manager to contact me ASAP as the next step I will be taking is not speaking to a senior only or informing my insurance via a call of my complaint.

The next step is to lodge a formal complaint with my insurance ***** department as you have been paid more than a year ago for the services for my car and still my car is not fixed. And please don't see this as a threat I promise you that I will insure that you get investigated for *****. And I dear you to tell me again on this platform or Hallo Peter to say I am lying. Awaiting on your response.

Seems like the only option is to take the car to a DECENT facility and have them quote YOU Sandton Renew it and YOU will be held responsible for the bill.

It's amazing to be told something is missing "it was never there and they can't find it " well I guess a year and a month later considering your work is so pathetic it won't surprise me if you have lost or misplaced anything on my car considering your worked on the back of my car which was not the problem.

We are not looking to "score " any freebies!!! YOU were paid for a service RENDER it and to it properly.