WORST SERVICE EVER!

My wife's vehicle was sent in for repairs and we were contacted that the vehicle is ready for collection. We arrived at about 15:30 and were told that the customer service agent was still busy and will attend to us once done. 30 minutes later a service agent came to and took the car details so we can do an inspection on the car. She then returns and advises that she's asked the mechanics to have a look at the wheel alignment as when she was bringing the car to the front she was not happy with the alignment. We had to wait an additional 1h15 for the wheel alignment to be done on the car.

Bearing in mind that we got to the workshop at 15:30 and only to leave with the car at 17:30 was so much of an inconvenience considering that we were told that the vehicle was ready for collection.

As to why the alignment wasn't tested prior to us being told that the vehicle is ready for collection baffles me.

The vehicle alignment is still not right I'm assuming because of the rush job that was done and the car is now leaning to the left and the steering wheel is also not straight when the vehicle moves.

WORST SERVICE EVER!