NS
Nozimanga S

1 reviews | Active since Jan 2021

11 Aug 2021, 06:38

Worst service ever

Worst service ever. It has been almost two to 3 months that a halfdine job was done on my car after returni g it twice and still it was delivered as is. Walkin clients are given preference over long outstanding quiries. Even when you follow up they take your details to pacify you and never get back to you. Unavailability of a Courtesy car has been an excuse. They called me in to bring the car and when i get there with the insurance assessor they deny ever calling me, luckily the assessor had an e mail confirming the appointment. This was over a month ago and still they havent done anything about my case. Their communucation is punctual however its not integrated with their systems. You will be excited by smses and e mails telling lies about the work thats not done. I am so over these people.

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Replies (1)
Renew-it Sandton
Renew-it Sandton's reply11 Aug 2021, 08:48
Official
 Hi Nozimanga, Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your repair expectations. We treat the nature of every complaint as serious and will endeavour to resolve the matter appropriately. We have addressed this issue with the management at Renew-It Sandton. They will be responding directly with you to find immediate resolution.  The Renew-it Team, always@yourservice.