LD
Lizette D

1 reviews | Active since Feb 2024

23 Feb 2024, 14:43

Worst panelbeating service!!!!

Worst service! My car was booked in on 31 January 2024 on recommendation of Discovery. No feedback whatsoever received for first 2 weeks. After phoning them (if your lucky to get through) I was told that they found additional damage, for which they are awaiting approval. Thereafter, I did receive regular updates from Jabu regarding the progress. On 22 February I was told my car is ready for collection. Attended their office on 23 February only to find that the left back door of my vehicle wasn't properly aligned & loose. The lock mechanism was broken off, the rubber around the door was broken, something was messed on the back of my vehicle, which caused paint damage & just overall very poor workmanship. When my husband showed these faults to Jabu, he was met with a terrible attitude to the point of her being very rude. We asked to see a manager & was met by a gentleman, Solly. He acknowledged the poor workmanship & promised that my vehicle would be properly fixed & ready that same afternoon. Needless to say, this did not happen. I'm dumbfounded by the fact that a reputable insurer like Discovery will recommend such a service provider, who obviously has no pride in their work. Or maybe it's just because I don't drive a BMW or Mercedes......

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Replies (5)
LD
Lizette D's update23 Feb 2024, 14:55
Reviewer Update
Correction.....the manager is Manny, not Solly
Renew-it Sandton
Renew-it Sandton's reply26 Feb 2024, 16:24
Official
  Good morning Lizette

Thank you for taking the time to review us on this platform. 
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.   Renew-It Team, Always@yourservice 
LD
Lizette D's update26 Feb 2024, 16:30
Reviewer Update
Still awaiting any form of feedback regarding my vehicle repair......
Renew-it Sandton
Renew-it Sandton's reply19 Mar 2024, 09:23
Official
Good Morning LIzette ,

From the feedback we have received from the branch is that you have taken delivery of your vehicle , once again we sincerely apologies for not living up to your repair and service expectation .

Regards
Renew-it Group 
LD
Lizette D's update19 Mar 2024, 09:27
Reviewer Update
It's clear that you don't have your facts correct. The vehicle was again returned to Renew-It on Tuesday, 5 March 2024. After 2 weeks with them again, apparently the vehicle is ready for collection today.......so no I have not yet taken delivery of my vehicle as per your response above. Amazing........