MM
Monica M

1 reviews | Active since Jun 2023

21 Jun 2023, 14:45

Worst Experience Ever

I got into an accident in April and my insurance took my car to Renew-It. They mentioned that a new door was needed and that I would only receive my car in September due to the door being on back order. They did not even attempt to get the door from other dealers and it was only when I brought the issue to my insurance’s attention that they managed to get the door. Mind you, this was only done at the beginning of June. They started with the repairs and promised me I would receive my car by this week. I then got a call from the Customer Service Agent to inform me that the paint job was not done correctly and that I would have to wait until next week to receive my car. This is the worst customer service ever. How do they expect me to go without a car for so long?

0
Replies (3)
Renew-it Sandton
Renew-it Sandton's reply21 Jun 2023, 17:24
Official
Good day Monica

Thank you for taking the time to review us on this platform. 
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  We have escalated this matter to the directors who will be in contact with you.  Renew-It Team, Always@yourservice 
 
MM
Monica M's update03 Jul 2023, 21:22
Reviewer Update
I still have not received my car to date. It’s issue after issue, and the issues do not seem to get resolved. I am so frustrated, I cannot reiterate how frustrating this whole experience is for me.
Renew-it Sandton
Renew-it Sandton's reply05 Jul 2023, 08:14
Official
Good morning Monica

Trust my email finds you well

Thank you for your comment above, I sincerely apologize for the delays in repairs, I have now escalated this to the manager so they can expedite the repairs.

Regards