MN
MPUMELELO N
1 reviews | Active since May 2021
22 Sept 2022, 12:39
Will use a different repair shop - next time around. thanks Renew-It Sandton.
I am giving this business 1 out of 5.
Issue: Bumper replacement - Chev Utility
It took the repair shop three (3) weeks to repair/replace a bumper; There was a breakdown in the communication; When I collected the car, it was not washed (zero - 0), the inside driver's side, one can see that there was there was painting work done, dirty everywhere, I will need to take it for proper cleaning. Replaced own parts not properly fitted.
I will use a different dealership the next time around.
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Replies (2)
Renew-it Sandton's replyOfficial
22 Sept 2022, 14:33Good day Mpumelelo
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Directors at Renew-It Sandton who will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Sandton's reply22 Sept 2022, 14:33
Official
Good day Mpumelelo
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Directors at Renew-It Sandton who will be in contact with you.
Renew-It Team, Always@yourservice
MN
MPUMELELO N's updateReviewer Update
25 Sept 2022, 14:56Received a call from Renew-IT team (Sandton). I was offered a complimentary/free car wash. I did not even bother to take my car back there. There was no mentioning of the poor work by this establishment, even today I am still picking up faults and omissions.
Some of these omissions are very difficult to understand. I gave them a car with the number plate properly attached and clipped accordingly but when the car was returned the front plates were just left unclipped. So I need to now take the car to a dealership to ask them to fit the plates for me properly. This is now creating inconvenience. What is stopping the repair shop from replacing the plates correctly?
People should be very careful when taking their cars to Renew-It Sandton. For me, it was the last time. I will never ever again.
Some of these omissions are very difficult to understand. I gave them a car with the number plate properly attached and clipped accordingly but when the car was returned the front plates were just left unclipped. So I need to now take the car to a dealership to ask them to fit the plates for me properly. This is now creating inconvenience. What is stopping the repair shop from replacing the plates correctly?
People should be very careful when taking their cars to Renew-It Sandton. For me, it was the last time. I will never ever again.
MN
MPUMELELO N's update25 Sept 2022, 14:56
Reviewer Update
Received a call from Renew-IT team (Sandton). I was offered a complimentary/free car wash. I did not even bother to take my car back there. There was no mentioning of the poor work by this establishment, even today I am still picking up faults and omissions.
Some of these omissions are very difficult to understand. I gave them a car with the number plate properly attached and clipped accordingly but when the car was returned the front plates were just left unclipped. So I need to now take the car to a dealership to ask them to fit the plates for me properly. This is now creating inconvenience. What is stopping the repair shop from replacing the plates correctly?
People should be very careful when taking their cars to Renew-It Sandton. For me, it was the last time. I will never ever again.
Some of these omissions are very difficult to understand. I gave them a car with the number plate properly attached and clipped accordingly but when the car was returned the front plates were just left unclipped. So I need to now take the car to a dealership to ask them to fit the plates for me properly. This is now creating inconvenience. What is stopping the repair shop from replacing the plates correctly?
People should be very careful when taking their cars to Renew-It Sandton. For me, it was the last time. I will never ever again.