JP
Johan P

1 reviews | Active since Nov 2012

23 Jan 2023, 14:43

Us satisfactory service and workmanship

I received a call to collect my vehicle on 13 January 23. Assured that it passed the quality check. Got there, vehicle not clean, some repairs not done, paint work sloppy, trim not fitted correctly. A promise was made for 17 January. I requested the acessor now to again view the vehicle on my behalf. Workmanship again rejected. Received a promise for Friday 20 Jan. Nothing until we enquired. Vehicle rejected again, received a promise for 23 Jan. That is today and guess what, still nothing initiated by Renew-it Sandton. And that from early December, called today to complain, Sandton manager not available, called head office, and after an argument they agreed to give my enquiry to the client service manager. Will this help, I believe it will not.

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Replies (1)
Renew-it Sandton
Renew-it Sandton's reply23 Jan 2023, 15:01
Official
Good day Johan

Thank you for taking the time to review us on this platform. 
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  We have escalated this matter to the Group Service Manager who will be in contact with you.  Renew-It Team, Always@yourservice