NM
Nomsa M
1 reviews | Active since Aug 2020
18 Feb 2021, 20:23
Unhappy customer
I am not satisfied with the service that I received. I was told that the repair would take 2 days. I had to wait 4 days. I was never called with updates. My email wasn’t rep**** to. The consultant assigned to my case was always unavailable when I called.
Eventually I went to the branch myself to get answers. I waited for over 3 hours to get my car back. Other customers waited long too.
I wouldn’t jump to use them again.
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Replies (1)
Renew-it Sandton's replyOfficial
19 Feb 2021, 11:42 Good day Nomsa M
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Renew-it Sandton's reply19 Feb 2021, 11:42
Official
Good day Nomsa M
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.