DO
Dean O
1 reviews | Active since May 2021
05 May 2022, 07:33
Treating customers like a stupid
Terrible service treat customer like we don't know what we talking about, our car was not fixed correctly and have more problems now than before. Was made to put a good review on hello Peter before they gave my car back with the promise that they will fix the car to my satisfaction. Car went back for more than a week only to fine out they just washed it and did nothing towards my complaints, 8m so disappointed in myself for not taking it to renew-it Roodepoort like all my other cars before
Helpful (0)
Replies (4)0
Replies (4)
Renew-it Sandton's replyOfficial
05 May 2022, 10:17Good morning Dean
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Directors at Renew-It Sandton who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Directors at Renew-It Sandton who will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Sandton's reply05 May 2022, 10:17
Official
Good morning Dean
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Directors at Renew-It Sandton who will be in contact with you.
Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the Directors at Renew-It Sandton who will be in contact with you.
Renew-It Team, Always@yourservice
DO
Dean O's updateReviewer Update
08 Jul 2022, 12:16Good day
We first spoke to you about the problems and defects on my wife's car (silver vw polo DB88YR GP) on the 5th of May 2022 after the very 2nd collection of the vehicle.
On the 9th of May I met with one of your employees at renew-it Sandton to go through the polo and get a list of the problems and defects that needs to be sorted.
That was 60 days ago , 45 working days, it's about 360 working hours ago and basically nothing has been done to rectify the problems or defects that we brought to there attention on 9 May 2022.
Yesterday my wife literally broke down and cried when we went to collect the vehicle for the umpteenth time because she cannot take this disappointment anymore.
I basically feel that renew-it is incapable of rectifying these problems and would like my car to be removed from them and taken to another establishment to assess and assist us on all work done by renew it and all outstanding work not completed by renew-it.
I must be completely honest that we have had the best service from Renew-it Roodepoort on a previous occasion and that is the only reason why I thought it would be the best to send her car to renew-it Sandton, which was the worst mistake in my life. At this point I do not care what steps need to be taken to get this problem sorted or who needs to get involved if it's the ombudsman, lawyers or anyone! I do not care I just need this car sorted.
Kindly let us know in writing what recourse we can take at this point.
Kind Regards,
Dean Oosthuizen
Product and Technical Director
Unit 17 Pendulum Park
125 Richards Drive
Halfway House
T: *** / C: ***
***ca
Internet communications are not secure and therefore Blend does not accept legal responsibility for the contents of this message. The information and opinions contained herein are and must be construed solely as the opinion of the author and do not necessarily represent those of Blend. If you are not the intended recipient, please do not read, copy, use or disclose this communication; also please notify the sender by replying to this email or by telephone +27 (11) *** and then delete the original email and any copies.
We first spoke to you about the problems and defects on my wife's car (silver vw polo DB88YR GP) on the 5th of May 2022 after the very 2nd collection of the vehicle.
On the 9th of May I met with one of your employees at renew-it Sandton to go through the polo and get a list of the problems and defects that needs to be sorted.
That was 60 days ago , 45 working days, it's about 360 working hours ago and basically nothing has been done to rectify the problems or defects that we brought to there attention on 9 May 2022.
Yesterday my wife literally broke down and cried when we went to collect the vehicle for the umpteenth time because she cannot take this disappointment anymore.
I basically feel that renew-it is incapable of rectifying these problems and would like my car to be removed from them and taken to another establishment to assess and assist us on all work done by renew it and all outstanding work not completed by renew-it.
I must be completely honest that we have had the best service from Renew-it Roodepoort on a previous occasion and that is the only reason why I thought it would be the best to send her car to renew-it Sandton, which was the worst mistake in my life. At this point I do not care what steps need to be taken to get this problem sorted or who needs to get involved if it's the ombudsman, lawyers or anyone! I do not care I just need this car sorted.
Kindly let us know in writing what recourse we can take at this point.
Kind Regards,
Dean Oosthuizen
Product and Technical Director
Unit 17 Pendulum Park
125 Richards Drive
Halfway House
T: *** / C: ***
***ca
Internet communications are not secure and therefore Blend does not accept legal responsibility for the contents of this message. The information and opinions contained herein are and must be construed solely as the opinion of the author and do not necessarily represent those of Blend. If you are not the intended recipient, please do not read, copy, use or disclose this communication; also please notify the sender by replying to this email or by telephone +27 (11) *** and then delete the original email and any copies.
DO
Dean O's update08 Jul 2022, 12:16
Reviewer Update
Good day
We first spoke to you about the problems and defects on my wife's car (silver vw polo DB88YR GP) on the 5th of May 2022 after the very 2nd collection of the vehicle.
On the 9th of May I met with one of your employees at renew-it Sandton to go through the polo and get a list of the problems and defects that needs to be sorted.
That was 60 days ago , 45 working days, it's about 360 working hours ago and basically nothing has been done to rectify the problems or defects that we brought to there attention on 9 May 2022.
Yesterday my wife literally broke down and cried when we went to collect the vehicle for the umpteenth time because she cannot take this disappointment anymore.
I basically feel that renew-it is incapable of rectifying these problems and would like my car to be removed from them and taken to another establishment to assess and assist us on all work done by renew it and all outstanding work not completed by renew-it.
I must be completely honest that we have had the best service from Renew-it Roodepoort on a previous occasion and that is the only reason why I thought it would be the best to send her car to renew-it Sandton, which was the worst mistake in my life. At this point I do not care what steps need to be taken to get this problem sorted or who needs to get involved if it's the ombudsman, lawyers or anyone! I do not care I just need this car sorted.
Kindly let us know in writing what recourse we can take at this point.
Kind Regards,
Dean Oosthuizen
Product and Technical Director
Unit 17 Pendulum Park
125 Richards Drive
Halfway House
T: *** / C: ***
***ca
Internet communications are not secure and therefore Blend does not accept legal responsibility for the contents of this message. The information and opinions contained herein are and must be construed solely as the opinion of the author and do not necessarily represent those of Blend. If you are not the intended recipient, please do not read, copy, use or disclose this communication; also please notify the sender by replying to this email or by telephone +27 (11) *** and then delete the original email and any copies.
We first spoke to you about the problems and defects on my wife's car (silver vw polo DB88YR GP) on the 5th of May 2022 after the very 2nd collection of the vehicle.
On the 9th of May I met with one of your employees at renew-it Sandton to go through the polo and get a list of the problems and defects that needs to be sorted.
That was 60 days ago , 45 working days, it's about 360 working hours ago and basically nothing has been done to rectify the problems or defects that we brought to there attention on 9 May 2022.
Yesterday my wife literally broke down and cried when we went to collect the vehicle for the umpteenth time because she cannot take this disappointment anymore.
I basically feel that renew-it is incapable of rectifying these problems and would like my car to be removed from them and taken to another establishment to assess and assist us on all work done by renew it and all outstanding work not completed by renew-it.
I must be completely honest that we have had the best service from Renew-it Roodepoort on a previous occasion and that is the only reason why I thought it would be the best to send her car to renew-it Sandton, which was the worst mistake in my life. At this point I do not care what steps need to be taken to get this problem sorted or who needs to get involved if it's the ombudsman, lawyers or anyone! I do not care I just need this car sorted.
Kindly let us know in writing what recourse we can take at this point.
Kind Regards,
Dean Oosthuizen
Product and Technical Director
Unit 17 Pendulum Park
125 Richards Drive
Halfway House
T: *** / C: ***
***ca
Internet communications are not secure and therefore Blend does not accept legal responsibility for the contents of this message. The information and opinions contained herein are and must be construed solely as the opinion of the author and do not necessarily represent those of Blend. If you are not the intended recipient, please do not read, copy, use or disclose this communication; also please notify the sender by replying to this email or by telephone +27 (11) *** and then delete the original email and any copies.
DO
Dean O's updateReviewer Update
08 Jul 2022, 12:17***, Client:Rushdia Salem, BrokerRef:***, ***
DO
Dean O's update08 Jul 2022, 12:17
Reviewer Update
***, Client:Rushdia Salem, BrokerRef:***, ***
Renew-it Sandton's replyOfficial
12 Jul 2022, 16:53Good day Mr. Oosthuizen
Thank you for the review, I sincerely apologize for the inconvenience that this has caused you, I have followed up again on this query for a quick resolution and I will revert back with feedback.
Regards
Thank you for the review, I sincerely apologize for the inconvenience that this has caused you, I have followed up again on this query for a quick resolution and I will revert back with feedback.
Regards
Renew-it Sandton's reply12 Jul 2022, 16:53
Official
Good day Mr. Oosthuizen
Thank you for the review, I sincerely apologize for the inconvenience that this has caused you, I have followed up again on this query for a quick resolution and I will revert back with feedback.
Regards
Thank you for the review, I sincerely apologize for the inconvenience that this has caused you, I have followed up again on this query for a quick resolution and I will revert back with feedback.
Regards