CM
Cassim M
1 reviews | Active since May 2023
27 Jul 2023, 11:30
They don't provide timeliness. They keep clients' cars indefinitely
They don't work with a schedule. They keep their clients' cars for as long as they want without considering the inconvenience caused to the clients. They got approval from my insurance on 21 June 2023, but today on 27 July 2023 they still can't provide me with estimated completion date for my car. They want to keep my car indefinitely. That's unacceptable.
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Replies (3)0
Replies (3)
Renew-it Sandton's replyOfficial
28 Jul 2023, 15:29Good day Cassim
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the directors who will be in contact with you.
Renew-It Team, Always@yourservice
Renew-it Sandton's reply28 Jul 2023, 15:29
Official
Good day Cassim
Thank you for taking the time to review us on this platform.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have escalated this matter to the directors who will be in contact with you.
Renew-It Team, Always@yourservice
CM
Cassim M's updateReviewer Update
10 Aug 2023, 10:09Hi. I was promised that I'll get my car on Friday, 04 August 2023. On 04 August the date was pushed to Tuesday, 08 August 2023. On 08 August I was informed that I can't get my car because they are waiting for a seal trim that will take 3 weeks. Why was this seal trim not ordered 8 weeks ago after getting approval from the insurance? I'll now be without my car for 3 months and courtesy car was only valid for a month. I'm spending a lot on car hires but e-having services
CM
Cassim M's update10 Aug 2023, 10:09
Reviewer Update
Hi. I was promised that I'll get my car on Friday, 04 August 2023. On 04 August the date was pushed to Tuesday, 08 August 2023. On 08 August I was informed that I can't get my car because they are waiting for a seal trim that will take 3 weeks. Why was this seal trim not ordered 8 weeks ago after getting approval from the insurance? I'll now be without my car for 3 months and courtesy car was only valid for a month. I'm spending a lot on car hires but e-having services
Renew-it Sandton's replyOfficial
11 Aug 2023, 13:14Good day Cassim
Please note that I have followed up with your service advisor who confirmed that the parts were ordered upon stripping the vehicle, they are expected to arrive in two weeks time, if anything changes they will let you know.
Regards
Please note that I have followed up with your service advisor who confirmed that the parts were ordered upon stripping the vehicle, they are expected to arrive in two weeks time, if anything changes they will let you know.
Regards
Renew-it Sandton's reply11 Aug 2023, 13:14
Official
Good day Cassim
Please note that I have followed up with your service advisor who confirmed that the parts were ordered upon stripping the vehicle, they are expected to arrive in two weeks time, if anything changes they will let you know.
Regards
Please note that I have followed up with your service advisor who confirmed that the parts were ordered upon stripping the vehicle, they are expected to arrive in two weeks time, if anything changes they will let you know.
Regards