1 reviews | Active since Jun 2017

30 Jun 2017, 09:49

The only service is bad service

<p>After 2 months I finally get a call to collect my car only to arrive and I have to wait at least another week. </p>

0
Replies (3)
Renew-it Sandton
Renew-it Sandton's reply30 Jun 2017, 09:50
Official

Good Day


Thank you for your feedback.


We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).


Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za

Renew-it Sandton
Renew-it Sandton's reply30 Jun 2017, 09:51
Official

Good day

Please provide your contact details and the Reg of your vehicle so we can have sorted as matter of urgency.

Renew-it Sandton
Renew-it Sandton's reply30 Jun 2017, 10:36
Official

Hi Dylan,

We apologize for the fact that your vehicle was not ready as was communicated. The reason for the delay is that we found the shocks on the vehicle to have been affected as a result of the accident. As this is a safety critical issue, we immediately referred the same to your insurance and we only received the authorisation to go ahead yesterday after which the vehicle was sent in for the relevant repairs. I will make sure to prioritise your vehicle and have it ready for you in the shortest time possible.


Regards,

Peter