tJ
tarryn J

1 reviews | Active since Jun 2013

05 Sept 2018, 09:25

TERRIBLE SERVICE AND BAD WORKMANSHIP - Do not ever use Renew-IT!!!

Absolutely revolting service! After an accident, the last thing you need is to have terrible customer service and poor mechanic work done on your car. it took over ONE MONTH to even get the car back. I had to follow up numerous times to no avail as their 'account managers' do not respond to emails. You are told to SMS a number for a call back. After 6 SMS attempts on different occasions NOT ONE SINGLE CALL BACK.

We have now discovered that they said they'd fixed the aircon and IT IS STILL BROKEN! That means that NO QUALITY CHECK IS DONE BY RENEW-IT. They also say they are not sure if the airbags work - one woudl think they have checked these types of things after an accident. But sadly not. I am so angry that I am forced to used this shocking company for repairs thanks to my insurance. I shudder to imagine what else they skimped on. I am still struggling to get anywhere with them.

WHATEVER YOU DO! AVOID THIS PLACE FOR REPAIRS!

0
Replies (3)
Renew-it Sandton
Renew-it Sandton's reply05 Sept 2018, 11:06
Official

Hello Tarryn

Thank you for your feedback.

We wish to apologise for the poor service that you have experienced.

Please provide us with your vehicle registration so that we can escalate this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za

tJ
tarryn J's update06 Sept 2018, 12:09
Reviewer Update
This has already been escalated to your two operations managers. NEITHER OF THEM HAVE BOTHERED TO RESPOND!!! Absolutely revolting customer service. My registration: FJ37TPGP
tJ
tarryn J's update07 Sept 2018, 11:59
Reviewer Update
NO REPLY FROM ANYONE! WHAT A SURPRISE? Your customer is non-existent!!!!!