Terrible experience

I would like to voice my disappointment in the overall level of service I've received from Renew-it Sandton right from the start. When I took my vehicle in initially for a quote, the signage on their premises' wall indicated that I must take a right. When I got there, the security guard told me no, since I need a quote I should have taken a left, but when I bring in the vehicle for repairs, I need to bring the vehicle this side. I subsequently followed the gentleman's advice when I took in my vehicle for repairs, just to be told that, no, I should also take my vehicle to the other to check it in. This is probably not a big deal, but just adds to frustration of what was to follow.

The scope of work that had to be carried out on my vehicle basically entailed repainting a bumper and I was advised that this will take no more than 10 working days, which I already thought was long. Be that as it may, I accepted it. What I don't accept is that it took them 4 days just to order parts (which I can't understand why it was necessary since I was informed that they only need to repaint the bumper).

As the 10 working days deadline approached, I tried to get hold of my assigned service manager, Cindy, which didn't answer her phone and didn't respond to any emails. Two days later the receptionist told me that Edna is actually my service manager (despite me being advised previously, in writing, that it's Cindy). To get hold of Edna is like searching for a lion on the north pole - impossible to find! She doesn't answer her phone and doesn't respond to emails. Eventually I got hold of her manager, Liezel, who informed they had waited a long time to receive the parts (i.e. blaming a third party, as usual, and despite them taking 4 days just to order the parts). She informed me that my vehicle would be ready in two days' time and will be in regular contact with me, which obviously didn't happen. When I followed up two days later, I was informed that my vehicle was not yet painted and it will be ready at the earliest the next afternoon! By dragging their feet in ordering the parts and painting the vehicle, I get the impression that they had **** to me in blaming the delay on the supplier of the parts.

The above is completely unacceptable and just shows that the organization is clearly in complete disarray. Accordingly, I will take my business elsewhere next time!!!