KC
Kobus C
1 reviews | Active since Mar 2019
20 Mar 2019, 15:24
Shoddy work, bad customer service
Horribke customer service. It is impossible to get a hold of someone there. Phoned 15 times over 2 1/2 weeks and took on average 12 minutes on the phone before anyone answered. They made time commitments when the car would be ready which was not kept. They also didn't phone me back when the promised to. In addition the wrong parts were fitted and the bumper alignment was off so I have to bring the car back later. Lastly they seem to have lost my radio antenna.
Helpful (0)
Replies (2)0
Replies (2)
Renew-it Sandton's replyOfficial
25 Mar 2019, 10:32 Good Day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Renew-it Sandton's reply25 Mar 2019, 10:32
Official
Good Day
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Thank you for your feedback.
We wish to apologize for the poor service that you have experienced.We have escalated the issue to the Service Manager for resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
KC
Kobus C's updateReviewer Update
01 Apr 2019, 13:38Another ~2 weeks have gone by and I am still waiting for the antenna that they lost with no communication from them on when they will have it (you can go to any dealership or even Midas to get it immediately). I have tried calling multiple times, but to no avail. After being on hold for ~15 minutes the phone cuts out. I can't even get hold of the manager to complain.
Renew-It Sandton really has the worst customer service imaginable
KC
Kobus C's update01 Apr 2019, 13:38
Reviewer Update
Another ~2 weeks have gone by and I am still waiting for the antenna that they lost with no communication from them on when they will have it (you can go to any dealership or even Midas to get it immediately). I have tried calling multiple times, but to no avail. After being on hold for ~15 minutes the phone cuts out. I can't even get hold of the manager to complain.
Renew-It Sandton really has the worst customer service imaginable