KO
Keith O
1 reviews | Active since Nov 2017
30 Nov 2020, 18:02
Shocking workmanship & hidden costs in the guarantee!
Took my vehicle for a re-spray on the front bumper and bonnet, only for the paint to peel off after 18 months, the T&C stipulate that there's a lifetime garauntee on paint and workmanship. Unfortunately I had to rent a vehicle for 4 days whilst the repaint was done, Renew- It only painted the bonnet not the bumper, now the vehicle needs to be returned again to repaint the bumper. Shocking workmanship! watchout for the lifetime guarantee, it costs the customer money for vehicle rental which is not stipulated in the T& C's
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Renew-it Sandton's replyOfficial
01 Dec 2020, 13:22Good day Keith O
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Renew-it Sandton's reply01 Dec 2020, 13:22
Official
Good day Keith O
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.
Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations.
We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the management at Renew-IT Sandton and they will be responding directly with you to find an immediate resolution. The Renew-IT Team, always@yourservice.