Shocking servicr

Shocking service!!! I am sitting 500m from their gate, after I collecting my car. My car does not want to change gears, and I am stranded! 50 minutes later, I am told senior management says the fault was not on the job card. I was in an accident, and I leave it to properly assess and repair all damages.

All I asked for is their assistance, get me out of the middle of the road... we can sort out the issue between the insurance assessment and them... but NO this will not be part of their customer service!