1 reviews | Active since Mar 2018

16 Mar 2023, 11:10

Shocking service, quality control and unprofessional

Shocking service, workmanship and attitude from staff.

My car went in for repairs - took two weeks longer to repair than originally stated and when I collected my car only half the job was done and what was done was shocking! Paint all over the place, unfinished repairs. One claim entirely forgotten! When pointing out all the issues the staff were rude and unhelpful and said they would make a plan - nothing!! I then had to contact management who said they would get onto it ASAP. and again nothing! After much chasing and messages I finally got hold of said manager who has now made a plan to re-book my car in for a weeks time. Let's wait and see. If I could move my car to another panelbeater I would. Discovery Insurance should really start looking at the terrible reviews all over Hello Peter, Google, social media regarding the renew it group. It is a really bad reflection on them.

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Replies (1)
Renew-it Sandton
Renew-it Sandton's reply16 Mar 2023, 17:04
Official
Good day Marina

Thank you for taking the time to review us on this platform. 
Firstly, our apologies for not living up to your service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.  We have escalated this matter to the directors who will be in contact with you.  Renew-It Team, Always@yourservice