LM
Lerato M
1 reviews | Active since Jan 2013
01 Aug 2022, 12:39
Second terrible experience!
No status update on my car. When I call, I'm transferred to a line that is never answered. The story is always different when I do manage to talk to someone. My car has been with them for almost a month now, and they havent even started working on it. Last time my car was with them, I was without a car for just under 100 days. Non existent customer service. BEG your insurer NOT to take your car here. Its a mess!
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Replies (1)
Renew-it Sandton's replyOfficial
08 Aug 2022, 19:13Good day Lerato
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have escalated this matter to the Directors at Renew-It Sandton who will be in contact with you. Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have escalated this matter to the Directors at Renew-It Sandton who will be in contact with you. Renew-It Team, Always@yourservice
Best regards,
Renew-it Sandton's reply08 Aug 2022, 19:13
Official
Good day Lerato
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have escalated this matter to the Directors at Renew-It Sandton who will be in contact with you. Renew-It Team, Always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. We have escalated this matter to the Directors at Renew-It Sandton who will be in contact with you. Renew-It Team, Always@yourservice
Best regards,