BD
Barbara D
1 reviews | Active since Oct 2020
22 Feb 2022, 15:32
RENEW IT WYNBERG / SANDTON
On 3/1/2022 I was involved in a bumper bashing. Discovery very efficiently responded and the vehicle was take to Renew it. I had to wait for quite some time and eventually I printed the e-mail which said I could collect my vehicle on Friday the 18th and took an Uber to Renew-it (in all fairness the person who had sent me the mail's services were terminated and she never informed me) I was ready to camp for the weekend if I was unbale to get my car. Imhal stepped in and arranged for a loan car in 10 minutes. She calmed me down and set my mind at ease. She also made sure that I was updated as to exactly what the delay was. Hold on to her Renew-it!
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Replies (3)0
Replies (3)
Renew-it Sandton's replyOfficial
23 Feb 2022, 08:03Good day Barbara
Thank you for taking the time to review us on this platform.
We are sure that the service manager Ilhaam and Renew-It Sandton will be so pleased with this review.
We are glad that the service received was to your satisfaction. We always strive for excellence in every aspect of the repair experience.
Wishing you safe motoring.
The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
We are sure that the service manager Ilhaam and Renew-It Sandton will be so pleased with this review.
We are glad that the service received was to your satisfaction. We always strive for excellence in every aspect of the repair experience.
Wishing you safe motoring.
The Renew-it Team, always@yourservice
Renew-it Sandton's reply23 Feb 2022, 08:03
Official
Good day Barbara
Thank you for taking the time to review us on this platform.
We are sure that the service manager Ilhaam and Renew-It Sandton will be so pleased with this review.
We are glad that the service received was to your satisfaction. We always strive for excellence in every aspect of the repair experience.
Wishing you safe motoring.
The Renew-it Team, always@yourservice
Thank you for taking the time to review us on this platform.
We are sure that the service manager Ilhaam and Renew-It Sandton will be so pleased with this review.
We are glad that the service received was to your satisfaction. We always strive for excellence in every aspect of the repair experience.
Wishing you safe motoring.
The Renew-it Team, always@yourservice
BD
Barbara D's updateReviewer Update
25 Feb 2022, 07:41Unfortunately I spoke to soon. My glasses were ****** from my car. I have received no reply from Bukosi. I was going to open a case of theft. I have decided that instead of adding that to my schedule I will request Discovery to send me a timeline of the repairs, what parts were used, where they were sourced and then I will take the vehicle to Suzuki or the AA to verify that the parts were actually replaced, that they were nor pirate parts etc.
If you an not be trusted with a pair of glasses I can not trust you with the repair of my vehicle.
If you an not be trusted with a pair of glasses I can not trust you with the repair of my vehicle.
BD
Barbara D's update25 Feb 2022, 07:41
Reviewer Update
Unfortunately I spoke to soon. My glasses were ****** from my car. I have received no reply from Bukosi. I was going to open a case of theft. I have decided that instead of adding that to my schedule I will request Discovery to send me a timeline of the repairs, what parts were used, where they were sourced and then I will take the vehicle to Suzuki or the AA to verify that the parts were actually replaced, that they were nor pirate parts etc.
If you an not be trusted with a pair of glasses I can not trust you with the repair of my vehicle.
If you an not be trusted with a pair of glasses I can not trust you with the repair of my vehicle.
Renew-it Sandton's replyOfficial
25 Feb 2022, 11:42Good morning Barbara
Please accept my sincerest apology on behalf of Renew-It Sandton for this inconvenience, I have followed up with Bukosi and the service manager for a resolution.
Regards
Please accept my sincerest apology on behalf of Renew-It Sandton for this inconvenience, I have followed up with Bukosi and the service manager for a resolution.
Regards
Renew-it Sandton's reply25 Feb 2022, 11:42
Official
Good morning Barbara
Please accept my sincerest apology on behalf of Renew-It Sandton for this inconvenience, I have followed up with Bukosi and the service manager for a resolution.
Regards
Please accept my sincerest apology on behalf of Renew-It Sandton for this inconvenience, I have followed up with Bukosi and the service manager for a resolution.
Regards