Renew IT Sandton, worst customer experience

Absolute disregard for customer service, client satisfaction both the store as well as their central customer service center.

I had to take my vehicle 3 times I for the same repair. There was non one person senior enough to offer an explanation or apology. Everytime I called for the senior manager, the staff either avoided sending him the message to call me or he got the message and didn't call back.

I went so far as to seek redress from their central customer call center. I called once with the call quality being poor and was advised that they would call me back. No call back, so I called again, requesting a call back again even advising it's related to a complaint. Still no call back.

I am done as I realised that branch couldn't be bothered with atleast a genuine acknowledgement of what I went through as a client.

P