Renew it sandton terrible customer service and experiance

Terrible service from them ...I hit a pot hole two tyres and two rimz are damaged car was taken by my insurance to them its been almost 3 weeks car still not done they dont call you and give you false information about your car ...my car did not need panel beating but apprently ins been in the panel area and its going to be assembled...they are to big and cant handle the amount of work ...personally I thing they are overwhelmed with work that all customers dont seem important ...its a shame that insurance companies trust big companies like this but they give us customers Terrible service .