Renew-IT Sandton, Another disappointment from the Renew-IT Group.

Renew-IT Sandton, Another disappointment from the Renew-IT Group.

My Vehicle was towed to Renew-IT Sandton on the 7th of February 2018, it is almost 2 months later and still no clue when my Vehicle will be done. Firstly it took them 2 weeks to prepare a quotation, once the quotation was approved(08/03/2018) They start working on the car, I decided to drop by on Monday 12/8/2018 to see progress on my vehicle, Upon arrival I notice that they haven't started yet and was told that they are awaiting parts which is understandable, however 2 of my mag wheels were damaged in the accident and I get told that only 1 will be repaired because their assesor claims the other was not accident related, I take this up and they tell me to contact , insurance company, I do this and after 3 days they load the additionals and tell me it will be fixed. Tuesday 20/03/2018 I get a call from Carmella and she let's me speak to the paint manager who tells me that the decals on my car(Which are factory standard on my model) Will not be replaced and they will mask over it and paint it, which is utter BS as I know for a fact these decals can be purchased from the dealership on request, I then get told to contact my insurance and check if they will approve the additional(not my job), I call back on Tuesday afternoon and get told that the additional will be loaded and I will need to wait for my insurance to approve it, I then call back on Thursday 22/03/2018 around 10am and enquire about the status of the additionals for the decals to be done and I get told that the assesor will call me later on with feedback, I waited all day yesterday and today 23/03/2018 at 3pm I decide to call again to find out, after trying 4 times and speaking to 3 different people I finally get hold of Carmella who tells me that the additionals were still not loaded and now my car gets delayed yet again due to incompetence and miscommunication or rather the lack thereof. Second Renew-IT branch I dealt with and second disappointment , I doubt I will refer anyone to any branch ever let alone take my car to any. So much for the big name.