NM
Norman M
1 reviews | Active since Feb 2014
27 Jan 2022, 08:11
Poor workmanship and lack of professional courtesy
My car had been with Renew-IT Sandton since November 2021 . They have done such a poor job in fixing the car . The welding that was done under the car was not painted on. missing clip fasteners . The fuel tank line protector on the left hand rear tyre has not been installed well ,such that it jiggles. The left hand side door is not fitted property as it does not align wit the body of the car. I called their head-office , the Sandton branch manager was supposed to call me , but I never got the call. The car was not even cleaned well is has white powder inside the car .
They are not even communicating as to how they are going to rectify the problems .
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Replies (2)
Renew-it Sandton's replyOfficial
27 Jan 2022, 09:27Good morning Norman
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Renew-it Sandton's reply27 Jan 2022, 09:27
Official
Good morning Norman
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Sandton branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
NM
Norman M's updateReviewer Update
15 Feb 2022, 16:00I returned the car to Renew-IT Sandton for the to fix the multiple issues on the car . I returned the car on Wednesday 02 February 2022. The car has not been fixed as yet . I am told that I might get the car on Friday , while I was informed that they have completed the left rear door issues on Wednesday 09 February 2022.
If they are unable to fix the car , they must say so, so that insurance can go on a write-off the car.
I have not had my car for almost three months now. I understood the December holidays , but this time around things are out of order
If they are unable to fix the car , they must say so, so that insurance can go on a write-off the car.
I have not had my car for almost three months now. I understood the December holidays , but this time around things are out of order
NM
Norman M's update15 Feb 2022, 16:00
Reviewer Update
I returned the car to Renew-IT Sandton for the to fix the multiple issues on the car . I returned the car on Wednesday 02 February 2022. The car has not been fixed as yet . I am told that I might get the car on Friday , while I was informed that they have completed the left rear door issues on Wednesday 09 February 2022.
If they are unable to fix the car , they must say so, so that insurance can go on a write-off the car.
I have not had my car for almost three months now. I understood the December holidays , but this time around things are out of order
If they are unable to fix the car , they must say so, so that insurance can go on a write-off the car.
I have not had my car for almost three months now. I understood the December holidays , but this time around things are out of order