**** poor service!!!!!

Took my car for repairs to Renew-It Sandton. Insurance approved claim on the 29th and what followed was poor customer service in its raw form. Firstly, I did not even get an estimate on when the repairs on my vehicle would be completed. I had to then firstly try call the consultant that was assigned, who was always busy and did not return my calls, my emails also went unanswered. Finally got a response when I requested that they give my car to me, finished or not. I then get a call from a consultant who says the car will be ready on Friday and I make arrangements for that, and then on Friday they call me to tell me that the car is not ready and they will come back to me later in the day. The weekend passes by and then I am called and given 2 hours notice to come pick up my car??? I had to actually check if I am paying for the service or they are doing me a favor and giving it to me for free. NXA